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Product Description
The Zeo Sleep Manager Pro sleep management system is Zeo’s new and improved device for tracking the quality of your sleep and then giving you personalized advice to help improve it. By wearing Zeo’s lightweight, adjustable SoftWave headband, you can measure how much restorative Deep or REM sleep you are getting, which is critical for mental clarity, physical wellbeing, and performance.
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Product Feature
- Zeo headband tracks your sleep patterns and sends data to smartphone app
- The app graphs your sleep data showing your time spent in Deep, REM, and Light sleep
- Zeo scores your sleep quality with a number called a ZQ score
- Smartwake alarm feature wakes you at the optimal point in your sleep cycle
- Zeo sleep management system gives you personalized advice to help you improve your sleep
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302 of 316 people found the following review helpful.
Virtually useless for me :(
By James Fox
*** UPDATE 2013 ***
DO NOT BUY! Zeo has gone out of business! From Mobile Health News, "... the Better Business Bureau listed the company as being "out of business" and Zeo CEO Dave Dickinson participated in an online TEDMED event as the company's "former CEO". While there is no official announcement, no known buyer yet, it's clear that Zeo as we knew it is now over."
It doesn't surprise me, but it's very sad. Although it didn't work for me, there is no other product on the market like it. But no changes or improvement to the website in years, and you don't get a good product that feels fresh. Truly sad. Good luck to all the others who now have an expensive paperweight.
Don't want to give up? If you are technically inclined, search the web as I heard rumors that there is a firmware out there that will remove the encryption on the data. There are also instructions out there for how to construct your own headbands.
Saddest part? The website is gone. So all of our data from all of those nights are simply gone.
*** Original Review ***
It's important to know the limitations of this device before ordering, so that's why I'm taking the time to write this review. Since the limitations that make this device all but useless for me are all software, I have hopes that Zeo will make changes and I can change my review.
First, this is important for making an informed decision: It must be noted (and isn't clearly noted when purchasing the unit) that the headband you wear (not the black transmitter) is rated for only about 90 days and then requires you to purchase a new one which costs (at time of review) about $20 for 1, $50 for 3. The headband has sensors on it which need to be replaced, otherwise it will not pick up brain signals reliably or at all. The length of time the sensors/headband lasts depends on many factors, including how oily your skin is or if you wear night cream to bed (these reduce the life of the sensors). This is not a "con", it's just a fact of the unit, so be forewarned before purchasing that there will need to be additional purchases which, over the course of a year, could almost equal the price of the unit itself.
Now for the Pros: I have had no problems whatsoever with the functioning of the device. I find that the headband is, after adjusting for size, quite comfortable (I'm a side sleeper though. Those who sleep on their stomachs might have an issue with comfort), and I haven't once had an issue with the headband falling off my head. I connect with an iPod Touch, and haven't once lost signal during the night, lost data, or had an issue uploading to the website. From a technical perspective, the unit appears solid and the nightly operation is effortless. The "Smart Wake" function in the app works amazingly well. Some reviewers for the past iteration of this device complained that the unit was logging them as asleep while they were awake, but I have never encountered this. In fact, I'm quite amazed that it knows I'm awake, even when I'm not moving, which is a big pro over other sleep trackers I've used in the past. The website is easy to navigate, has useful information, and displays data nicely. It even has the function to export to a CSV file that can be opened in excel or other programs so you can manipulate the data yourself (if you are so inclined).
Cons: Now with so many pros, you can tell that I love the unit and would have easily given it 5 stars, EXCEPT for me, the system completely doesn't work - and here's why. The software does not have the capability to deal with naps, multiple sleep times, or an irregular sleep schedule. If you sleep in one sleep session a night, going to bed at a fixed time and waking up at a fixed time, then you can stop reading and buy the unit with my blessings. But, if you are like me with a sleep disorder which keeps you from getting sleep in a single block or at set times, or you are a person who sleeps in more than one block (wiki polyphasic sleep) the unit will be worthless for you. For me personally, I have a non-24 hour sleep cycle, which means that everyday I go to sleep later than the day before (for me, my day is about 25.5 hours). Since I still need to try to contort to a world that operates during daylight hours, I often need to sleep for 4 hours, get up and take care of my son and see him off to school, run some errands, then go to sleep for another 4 hour block. But the software, as written, can't deal with this. If I have 2 periods of sleep in a 24 hour block, it simply throws one out - it will show up on my iPod, but not on the website and won't be figured into any of the website's calculations and averages. So all of the data that spits out of the website for me is missing crucial data and is therefore unusable. I can see the sleep periods on my iPod, but I can't even export the data to use the data myself (when exporting from the website, it doesn't have the sleep periods the system threw out amongst the data). So what I have, in the end, is a device that I can see all of my sleep periods on my little iPod screen, but can't really use the website - which is the heart of the unit.
So, you are wondering, is this worth removing 2 stars from the review just because I have a particular sleep disorder? Yes - and here is why. Zeo itself knows that this is a deficiency in their software and has made comments to it in the forums on their website. In the forums, they have said that the ability to deal with naps or multi sleep sessions would be forthcoming, however that was posted quite a while back. People working for the company even went so far as creating a separate little program for analyzing sleep with more than one sleep period, but it works only with the bedside unit, and not with the mobile unit. These shortcomings aren't clear when you purchase the unit, and there are many people who would buy this who have sleep issues where they would need to log naps or what not. And who would think that the unit wouldn't be capable of recording and calculating your sleep whenever you put the unit on?
So my hope is that Zeo can deal with this and post a solution. That either they can alter their software or come up with a solution for the rest of us. And even if there are only 15% of all users that would encounter this problem, you would still want to know before buying a car that it works on only 85% of the roads and none of those roads are in your state. If a solution is developed, I will be certain to change my review.
41 of 44 people found the following review helpful.
Zeo Sleep Manager Pro is a keeper!
By Tutu Sue
Must admit, I'm a big Zeo fan having used the bedside unit for 1.5 years prior to the Sleep Manager Pro. At first I was missing some features I loved on the bedside unit. Turns out, by turning my iPod to landscape mode those features show up! Then I found the free "myzeo" app and can now review trends and nightly data on my iPod instead of having to go to the web site. The Pro is now my primary Zeo and I use the bedside unit to monitor meditations and naps.
I find the Sleep Manager Pro to more accurately report wake-ups than the bedside unit and I have no idea why. I hand log all my wake-ups each night and the Pro reports a higher percentage of them. Zeo does not report micro wake-ups which we PLMD patients experience most. Still, I get a good picture of my sleep by focusing on the amount of deep and REM because it's those darn micro wake-ups that impact the amount of those 2 important phases of sleep.
Zeo is extremely useful for tracking how medications and food affect sleep. It's amazing to see how even one glass of wine, a low dose sleeping pill or an OTC sleep remedy affects sleep architecture.
I've rated it 4 stars because wake-ups are Zeo's weakest feature.
Edited 8/18/12 - The Pro needs more tweaking and testing. It stopped working after a month. Lots of communication with Zeo hasn't resolved the issue(s). I returned to using the trusty bedside unit and will be happy to try the Pro again once the bugs are worked out. I'm still a fan of Zeo and think they're on the right track.
17 of 17 people found the following review helpful.
THIS COMPANY HAS GONE OUT OF BUSINESS
By Becca
Edit:
According to the BBB, Zeo, Inc has gone out of business[...]
(Via internet research) I called a company that recently invested in Zeo Inc, to confirm. They confirmed that it has gone out of business. They said it is possible that the product will be bought and sold again to consumers by another company.
In the meantime, there is no customer support for repairs, apps, replacements, etc.
The investor was very kind to give me one of his extra Zeos when I told him about my problem. It sounds like he only has a couple, so this is not a long term solution for Zeo users.
I'm still giving this product two stars because it was a great product, but I recommend that you DO NOT BUY IT, as many users seem to need technical support, and it is no longer available. Also many of the web features are no longer available, and from talking to the investor it sounds like there will be little to no web support at some point in the future.
Original Review (three stars):
I loved my Zeo. I didn't have any problems with the headband, and it was comfortable. The tracking seemed accurate. The Android app was great and easy to use, the web tracking app was the same, and the coaching program was useful and enjoyable.
Then, two weeks after I purchased my Zeo, it started running out of battery partway through the night... and within a few days, stopped working altogether.
I communicated with customer service via email, and after some trouble shooting, they told me to send it in to be fixed or replaced.
That was in November. In January, I contacted them to ask when my Zeo would be returned. They told me that they had already sent it, and their tracking information indicated I had already received it. I told them I had *not* in fact received it, and they told me they would look into it. (I have Amazon Prime and use it regularly, and have no problem with product delivery.) Then they disappeared.
The next thing I got from them was a mass email telling me that they would no longer respond to customer support emails, but I was welcome to use 'the new Self Service Customer Support Center' online.
So, I did at one point have a Zeo. It was very nice. But given the short period of time I was able to use it, I'm not sure the value for money was there.
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